Welcome to the Shipping Policy page of Rivo Enterprises FZ-LLC. We are committed to ensuring that your orders are processed and delivered efficiently and securely. Please review the details below regarding our shipping procedures, costs, and delivery timelines.

1. Company Information

Rivo Enterprises FZ-LLC
Office No: 201
P.O. Box: 527443
RAKEZ Business Zone
Ras Al Khaimah Economic Zone (RAKEZ)
Ras Al Khaimah
United Arab Emirates

WhatsApp: +971 586006424
Email: info@rivoenterprisefzllc.com

2. Shipping Costs

Free Shipping:
We offer free standard shipping on all UAE orders above Dhs 400. The discount is automatically applied at checkout.
Standard Shipping (UAE):
For orders below Dhs 400, shipping fees are calculated based on order weight and delivery location.
International Shipping:
We ship internationally to selected countries. Shipping charges are calculated based on the destination and package weight. Customs duties, VAT, or import taxes (if applicable) are the responsibility of the customer.

3. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

4. Delivery Time

Within United Arab Emirates:
Estimated delivery time is 2–5 business days depending on your emirate and location.
International Orders:
Delivery may take between 7–21 business days depending on the destination country and customs clearance process.

5. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (if applicable). You can use the tracking number to monitor your shipment status.

6. Shipping Restrictions

We deliver to residential, commercial, and P.O. Box addresses within the UAE. Certain remote areas may require additional delivery time. Rivo Enterprises FZ-LLC reserves the right to delay or cancel shipments due to unforeseen circumstances such as courier disruptions, customs clearance delays, or incorrect shipping information provided by the customer.

7. Delivery Issues

If your package arrives damaged, delayed, or missing, please contact us immediately using the contact details provided above. Our team will investigate and work toward a timely resolution.

Thank you for choosing Rivo Enterprises FZ-LLC. We appreciate your trust and are committed to providing a seamless and reliable shopping experience.