Shipping Policy

Last Updated: May 2, 2026

Thank you for shopping with Rivo Enterprises FZ-LLC. We are committed to delivering your orders safely and on time. Please review our shipping policy below.

1. Order Processing Time

• All orders are processed within 1 to 3 business days after payment confirmation.

• Orders are not processed or shipped on weekends or public holidays.

• If we experience a high volume of orders, processing may be delayed. Customers will be notified in case of any significant delay.

2. Shipping Locations

We currently ship to:

• United Arab Emirates (UAE)

• GCC Countries

• International destinations (selected countries)

If your location is not available during checkout, please contact us for assistance.

3. Estimated Delivery Time

Delivery times may vary depending on destination and courier service.

• UAE Orders: 2 to 5 business days

• GCC Orders: 5 to 10 business days

• International Orders: 7 to 21 business days

Please note that delays caused by customs, weather, or courier services are beyond our control.

4. Shipping Charges

• Shipping charges are calculated at checkout based on the delivery location and order weight.

• Free shipping promotions may be offered from time to time.

5. Order Tracking

Once your order has been shipped, a tracking number will be sent to your email or phone number (if available).

6. Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import charges imposed by their country.

7. Incorrect Address

Please ensure your shipping address is correct before placing an order. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

8. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 3 days of delivery or expected delivery date.

9. Contact Information

Rivo Enterprises FZ-LLC
Office No: 201, P.O. Box: 527443
RAKEZ Business Zone
Ras Al Khaimah Economic Zone (RAKEZ)
Ras Al Khaimah, United Arab Emirates

Phone: +971 586006424
Email: info@rivoenterprisefzllc.com