Terms & Conditions

1. Introduction

Welcome to the official website of Rivo Enterprises FZ-LLC. By accessing and using this website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing any order or using our services.

2. General Terms

  • Acceptance of Terms: By accessing this website, you confirm that you agree to these Terms and Conditions.
  • Modifications: Rivo Enterprises FZ-LLC reserves the right to update or modify these Terms at any time without prior notice. Changes become effective immediately upon posting on the website.
  • Eligibility: By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

3. Orders and Pricing

  • Order Acceptance: All orders are subject to availability and approval. We reserve the right to refuse or cancel any order at our discretion.
  • Pricing: All prices are listed in Dhs and are subject to change without prior notice.
  • Payment: By placing an order, you confirm that you are authorized to use the selected payment method and that the information provided is accurate.

4. Shipping

  • Delivery: We offer shipping within the United Arab Emirates and internationally. Shipping costs and delivery times vary depending on location.
  • Address Accuracy: Customers are responsible for providing accurate shipping information. We are not responsible for delays or losses resulting from incorrect address details.

5. Returns and Refunds

  • Return Policy: Returns may be accepted within 30 days of purchase, provided items are unused and in original packaging.
  • Refund Processing: Approved refunds will be processed within 7–10 business days after inspection of returned items.
  • Non-Returnable Items: Certain products may not be eligible for return due to hygiene, safety, or regulatory reasons.

6. Limitation of Liability

  • Disclaimer: Rivo Enterprises FZ-LLC shall not be held liable for indirect, incidental, or consequential damages arising from the use of this website or our products.
  • Liability Cap: Our total liability for any claim shall not exceed the amount paid for the product in question.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, and designs, is the property of Rivo Enterprises FZ-LLC and may not be copied, reproduced, or distributed without prior written permission.

8. Privacy

  • Data Collection: We collect personal information necessary to process orders and improve our services.
  • Data Protection: Customer information will not be sold or shared with third parties except as required to fulfill orders or comply with legal obligations.

9. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the courts of Ras Al Khaimah, UAE.

10. Company Information

Rivo Enterprises FZ-LLC
Office No: 201
P.O. Box: 527443
RAKEZ Business Zone
Ras Al Khaimah Economic Zone (RAKEZ)
Ras Al Khaimah
United Arab Emirates

WhatsApp: +971 586006424
Email: info@rivoenterprisefzllc.com